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Privacy Policy

1. Data Controller

The controller of personal data is:

ELEKTROAKUSTIKA d.o.o.
Kamnica 36
1262 Dol pri Ljubljani
Slovenia
Email: info@elektroakustika.si
Phone: +386 59 022 542
Website: www.elektroakustika.si

(hereinafter referred to as the “Company” or the “Controller”)

2. Purpose of the Privacy Policy

This Privacy Policy explains how the Company collects, uses, stores, and protects personal data of website users, business partners, customers, and other individuals.

The Company processes personal data in accordance with:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR),
  • the Personal Data Protection Act of the Republic of Slovenia (ZVOP-2),
  • the Electronic Communications Act (ZEKom-2),
  • and other applicable legislation of the Republic of Slovenia.

3. Personal Data We Collect

The Company may collect and process the following personal data:

  • first and last name,
  • company name,
  • company address or billing address,
  • company VAT number,
  • telephone number,
  • email address,
  • contents of inquiries or communication,
  • information required for preparing quotations or providing services.

The Company does not collect special categories of personal data (such as health data, political opinions, religious beliefs, etc.).

4. Purposes of Data Processing

We process personal data for the following purposes:

Performance of Contractual Services

  • preparation of quotations,
  • communication with customers,
  • execution of ordered services,
  • issuing invoices,
  • handling complaints and customer support.

Direct Business Communication

Based on legitimate interest or consent, we may inform users about:

  • new services,
  • promotions,
  • company news,
  • professional and technical content.

Individuals may unsubscribe from such communications at any time.

Compliance with Legal Obligations

The Company processes certain personal data to comply with legal obligations, particularly in relation to:

  • accounting,
  • tax legislation,
  • storage of invoices and business documentation.

5. Legal Basis for Processing

The Company processes personal data on the following legal bases:

  • performance of a contract,
  • legitimate interest,
  • compliance with legal obligations,
  • consent of the individual.

Where processing is based on consent, the individual may withdraw consent at any time.

6. Sharing of Personal Data

The Company does not sell personal data to third parties.

Personal data may be shared with contractual data processors providing:

  • accounting services,
  • IT support and website hosting,
  • email delivery services,
  • maintenance of information systems.

All contractual processors are obligated to protect personal data in accordance with GDPR requirements.

7. Transfer of Data to Third Countries

As a rule, the Company does not transfer personal data to countries outside the European Economic Area (EEA).

If external service providers outside the EEA are used, the Company ensures appropriate safeguards in accordance with GDPR requirements.

8. Data Retention Period

Personal data is retained only for as long as necessary for the purpose for which it was collected or as required by law.

  • accounting documentation: 10 years,
  • business communication: until the end of the business relationship,
  • marketing communication data: until consent is withdrawn,
  • inquiry-related data: up to 12 months after communication ends if no business relationship is established.

9. Rights of Individuals

Individuals have the following rights regarding their personal data:

  • right of access,
  • right to rectification,
  • right to erasure,
  • right to restriction of processing,
  • right to data portability,
  • right to object,
  • right to withdraw consent.

Requests may be submitted to:

The Company will respond within the legally prescribed period.

10. Protection of Personal Data

The Company implements appropriate technical and organizational measures to protect personal data against:

  • unauthorized access,
  • loss,
  • misuse,
  • disclosure,
  • destruction.

11. Cookies

The website may use cookies for:

  • proper website functionality,
  • website analytics,
  • improving user experience.

12. Right to Lodge a Complaint

If an individual believes that their personal data is being processed in violation of applicable legislation, they have the right to lodge a complaint with:

Information Commissioner of the Republic of Slovenia

Dunajska cesta 22
1000 Ljubljana
Slovenia
www.ip-rs.si

13. Changes to the Privacy Policy

The Company reserves the right to amend this Privacy Policy. The updated version will be published on the Company’s website.

14. Validity of the Policy

This Privacy Policy is valid from May 26, 2026 onward.